Shipping & Returns
Please be Advised
These products are 100% homemade. Every wick is hand-placed, centered, and trimmed. The wax is hand-measured, melted, and poured. The labels are self-designed and printed. With all that said, there may be some minor imperfections. If you feel there is an issue with your purchase, please contact us.
Shipping Risks
Due to the natural ingredient content of the products, temperature changes and exposure to sun during shipping can alter the appearance of the wax. If your product arrives with a bright white or yellow color in the wax, it has been effected by temperature changes. This does not change the quality of burning/melting and there will be no refunds issued.
Returns
Due to the nature of our products, we do not accept returns or exchanges. However, if your order arrives damaged, is missing an item, or there is another issue with your order, please reach out to us at caitscandleco@yahoo.com.
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Please contact us within 48 hours of delivery and include your order number and photos of any damaged items so we can assist you as quickly as possible.